Buddies Pro Shop, Inc. is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or refund so long as it is new and unused, and in its original packaging. This guarantee must be exercised within 30 days of your receipt of the merchandise. Exceptions may apply for gift items purchased in advance.
To exercise this guarantee please go to Return Form and submit the form or login to you account and select the order for which the item(s) you want to return appear. If the order has been closed click Return Items and select the item(s) you wish to return. Please fill out the reason for return and click submit. Within 72 hours you will receive an email correspondence regarding your return request. DO NOT return any merchandise until you have received an email from our customer service team detailing how and where to return your item(s). All return shipping charges must be prepaid (we will not accept return items shipped to us C.O.D.). Some exclusions to items that may be returned may apply. Please see the exclusion list below.
Shoe Exchange/Return - To exchange/return shoes for a refund, simply fill out our Return Form, enter your order number and whether you would like a store credit for an exchange or a refund. SHOES MUST NOT HAVE BEEN WORN TO BOWL. Customer Service will reply within 72 hours with information on where to send the shoes. Once shoes are received and inspected, a store credit or refund will be processed. If you have chosen a store credit, you MUST login prior to placing your new order and the store credit will appear at checkout.
The product must be returned in its original box and packed inside of a protective shipping box (please see image above). Any item returned that is not in the original packaging and/or inside a protective shipping box will not be accepted.
Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers' products, or may be found on their respective web sites. Please fill out the Return Form to begin your warranty claim.
Exclusion List - the following item may not be returned
- Gift Cards
- Used merchandise
- Sales Event Items
- Items marked as discontinued
- Bowling shoes that have been worn on a lane or shoe signs of wear or dirt.
- Items with production agreement/Made to Order items (ie. - Jerseys, Compression Sleeves, OnTheBallBowling items)
- Limited Edition/Special Edition products
All items returned that were marked as or shipped as FREE SHIPPING* at the time of purchase will be charged a 15% restocking fee. Items being returned for exchange will not be charged a restock fee but will be charged an additional shipping charge when items are reshipped.
Returns and exchanges are accepted only for items purchased from Buddies Pro Shop, Inc. Refunds will be applied based on the original method of payment.